Responsible Gambling Policy
Our Commitment
NorthBet Canada Ltd. is committed to providing a safe and responsible gambling environment. We believe gambling should be an enjoyable form of entertainment. We take our duty of care seriously and provide a comprehensive suite of tools and resources to help players stay in control.
Know the Signs
Problem gambling can affect anyone. Warning signs include: spending more money or time gambling than intended; chasing losses; gambling to escape problems or relieve stress; lying about gambling activities; neglecting work, family, or personal responsibilities; and borrowing money to gamble.
Our Responsible Gambling Tools
All tools are available immediately in your account settings:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Changes to lower limits take effect immediately; increases take 7 days.
- Wager Limits: Restrict the maximum amount you can bet per single wager or per day/week/month.
- Time Limits: Set a maximum session duration. You will be logged out automatically when the limit is reached.
- Reality Checks: Receive pop-up notifications at set intervals showing your session duration and net activity.
- Cool-Off Period: Take a short break from gambling for 24 hours, 7 days, or 30 days. During this time you cannot log in or place bets.
- Activity Statement: View a full history of your deposits, withdrawals, wagers, and wins at any time for any date range.
- Self-Exclusion: Permanently exclude yourself from all NorthBet services. Self-exclusion is irrevocable for a minimum of 12 months.
Self-Exclusion
If you wish to self-exclude, contact our Responsible Gambling team at [email protected] or call 1-888-56865-635 (24/7). You can also register with the national self-exclusion registry at SelfExclusion.ca, which will exclude you from all registered iGaming operators in Alberta.
Support Resources
- AHS Addiction Helpline: 1-866-332-2322 — Free, confidential, 24/7
- GameSense Info Line: 1-833-447-7523 — Tuesday to Saturday
- GameSense AB: www.gamesenseab.ca
- SelfExclusion.ca: www.selfexclusion.ca
Protecting Minors
NorthBet strictly enforces the 19+ age requirement. All players are age-verified during the registration process using government-issued ID. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Contact Our Responsible Gambling Team
Available 24/7: [email protected] · 1-888-56865-635